Improving IT Services that delivers real Business Value
IT Service Management designed around People and Experience.
At BePresent, we believe IT Service Management only creates real value when it focuses on people, experience and continuous improvement.
Not through bulky process manuals or complex tools, but through practical changes that make IT service delivery more human, effective and predictable. By improving core ITSM practices, organizations reduce rework and operational costs, prevent recurring issues and free up capacity — enabling IT to support the business more efficiently and at lower cost. Below are some of our key improvements to optimize your IT Service Management.
Doe de Quick Self Scan
Bekijk deze onderwerpen en zie wat wij voor je kunnen verbeteren — of wat je misschien zelf al kunt doen.
Breng de Menselijke Maat in IT-support
We help IT service desks look beyond tickets and systems to the people they support. By building empathy, understanding users’ work context and recognizing different digital skill levels, we transform interactions from ticket handling into genuine help — prioritizing experience over uptime or response time and improving user experience, trust and overall satisfaction.
IT's about Creating Value
The true purpose of ITSM is to create business value through better experiences. We help ITSM teams understand what value really means for customers and embed that mindset into daily work. With our experience, teams learn to design and deliver services with clear intent — enabling human-centered IT that makes work easier, increases satisfaction and strengthens IT’s role as a true business partner.
Customer focus as standard IT behavior
Lasting ITSM improvement is driven by behavior, not tools. We help IT teams embed customer perspective into daily routines — from service design to support — making customer focus the standard way of working and delivering consistent service quality and better user experience.
Deeply implement the PDCA cycle
We embed the PDCA cycle deeply into ITSM processes, making continuous improvement a daily practice. This reduces recurring issues, saves time and operational costs, and ensures services evolve based on user experience and adoption — resulting in higher trust, better usage and sustained business value.
Manage Ervaring met XLA's
Let's shift towards Experience Management. Measuring user experience and aligning IT with what truly matters for IT-users is key. By combining SLA and experience data in one dashboard, you gain insights that drive meaningful improvements with your teams and vendors.
Need help to make your
IT services business more human?
Maak ook gebruik van onze diensten. Samen vormen we jouw ITSM om tot een dienstverlening die veel meer businesswaarde oplevert.
Wat krijg je zoals
Op ervaring gerichte ITSM
Aantoonbare verbeteringen
Meetbare businesswaarde
Neem contact opHow do we improve IT Service Management?
We strengthen process discipline, PDCA cycles and user adoption through coaching, tools and clear communication. Where relevant, XLAs support a data-driven focus on experience and continuous improvement.
Waarom BePresent?
Wij zetten 25+ jaar ervaring voor je in. Met onze ITSM- en veranderexpertise in commercie, overheid en zorg begeleiden we teams met praktische aanpakken die écht verschil maken — zichtbaar voor medewerkers, klanten én de business.
Wat onderscheidt ons?
Wij zorgen dat IT-services menselijk én efficiënt worden. Door tegelijk te focussen op de gebruikerservaring en de processen, creëren we diensten die effectiever zijn, minder kosten en meer waarde opleveren voor medewerkers en de business.