Reduce Digital Friction — Make IT Easier to Use
We help organizations identify and remove the friction that slows people down when using IT — combining deep experience with data-driven insight and smart, practical tools.
Digital friction is rarely a single issue
It’s the result of how technology, processes and support come together in daily work.
Across industries, digital friction is increasingly recognized as one of the main barriers to productivity and effective IT adoption.
BePresent helps organizations understand digital friction in context, translate insight into focused improvement actions, and ensure those improvements actually stick.
Ontdek onze Waardediensten
Service Management
IT Services with Human Touch
We help organizations strengthen IT Service Management by combining human focus with process excellence.
We improve Service Desk performance through empathetic communication, clear expectations and proactive support, while optimizing ITSM processes with disciplined, deep PDCA-cycle implementation.
In addition, we help organizations set up and improve Knowledge Management and IT communication, enabling users and IT teams to work more effectively. Where relevant, we provide expert guidance on Supplier Management to better align vendors with business and service goals. The result is more effective operations, better user experiences, and IT services that genuinely support the business.
Experience Management
Identify Friction. Improve what matters.
We help organizations improve digital experience by making it measurable, actionable and business-relevant.
We design and implement Experience Management using personas, journey mapping and targeted feedback, supported by experience data that goes beyond traditional satisfaction scores.
By combining experience feedback, sentiment analysis and ITSM data in our Digital Experience Dashboard, we make digital friction visible and explainable across people, processes and technology. Based on these insights, we direct improvements where they matter most, using Experience Level Agreements (XLAs) and a clear Return on Experience (ROX) perspective to ensure focused investments and tangible business impact.
Gebruikersadoptie
Turn Implementation into real Adoption
We help organizations achieve real adoption of IT solutions by putting people, usage and experience at the center of implementation.
Using our structured MoC4IT® approach, we co-create the adoption strategy, communication and training your users actually need — ensuring new solutions are understood, trusted and effectively used from day one.
We design practical adoption products that support users throughout the change, tailored to roles, context and daily work. We measure adoption and usage, identify friction points, and intervene with targeted improvements such as UI/UX optimization, clearer manuals, better IT support processes and more effective IT communication. If needed, we guide the implementation end-to-end and continue beyond go-live to drive lasting business value.
DID YOU KNOW
XLA's & SIAM Whitepaper
Wij wijzen je graag op onze nieuwste whitepaper op LinkedIn: “How to Use the XLA Framework for the Measurement of Service Integration.” Een praktische gids die laat zien hoe je het XLA-framework toepast binnen SIAM. Klik op deze link voor jouw kopie van de whitepaper.
NEN 8038 Norm
Wij laten zien waarom XLA de nieuwe standaard is voor klantgerichte IT. Met de officiële NEN 8038 is XLA uitgegroeid tot een professionele en meetbare methode die de gebruikerservaring écht centraal zet. Ontdek de belangrijkste bouwstenen die wij voor je hebben geselecteerd. Lees meer.
Wat maakt jouw Digitale Transitie toch zo lastig?
We laten je een van de beste uitleggen zien die er nu online te vinden zijn. Ontdek wat Digital Transition-projecten écht voor jouw organisatie betekenen. En leer welke extra stappen, naast nieuwe methoden en tools, nodig zijn om verandering te laten werken.
Empathie voor je IT-gebruikers is een absolute must
Wanneer veranderprojecten het gebruikersperspectief negeren, groeit de frustratie en stagneert de adoptie.
Zónder Change Support géén Verandering
Duurzame adoptie vereist communicatie, training en ondersteuning gedurende het hele verandertraject.
Verbeteren van Digitale Vaardigheden hoort erbij
Aannemen dat gebruikers allen dezelfde digitale skills hebben, leidt tot verwaarlozing en dus weerstand.
