Getting the best out of your Digital Transformation initiatives!
User adoption as your key to
real IT - and Business value
At BePresent, we believe digital initiatives only create real value when people actually adopt them in their daily work.
Technology rarely fails — adoption does. Not through one-off training or go-live communications, but through a focused, experience-driven approach that addresses behavior, engagement and usage over time. By applying data-driven insights throughout the project lifecycle, organizations identify adoption barriers early, strengthen ownership and build trust. This reduces resistance, accelerates return on investment and ensures digital change delivers sustainable impact. Below are some of our key services to turn implementation into lasting adoption.
Discover our IT Adoption Services
We provide expert advisory and implementation services to ensure new IT solutions are not only implemented but truly adopted. Together, we design the adoption strategy — covering communication, engagement, progress measurements and co-creation — while offering tailored training and support products to empower users.
From project to lasting value
With our Pulse4Implementations approach, we continuously measure how adoption develops during and after implementation. We provide clear insight into how different teams, roles and locations actually use the new system, and where adoption is lagging behind.
By combining usage data, experience feedback and context, we make barriers and success moments visible at a granular level. This allows IT and business teams to intervene precisely where it matters most — adjusting communication, training or support to specific groups.
Learn our MOC4IT® adoption approach
Traditional change management methods start with plans and tools. We begin with urgency, ownership, and emotional engagement. You will learn to uncover resistance against the change and other potential risks, how to actively involve users from day one. Together we explain the 'why', build coalitions, and create visible quick wins. To grow support and build trust in the new system or process.
MoC4IT® is inspired by the change leadership principles of John Kotter (Harvard University) and translates them into a practical, IT-focused adoption approach that organizations can apply and reuse themselves.
Don't let IT manage the people factor!
While IT focuses on delivering robust solutions, successful digital transformation requires close collaboration between Business, IT, HR and Communications, backed by strong management commitment and expert change leadership.
Our MoC4IT® Organizational Change Management approach brings these elements together to ensure a successful and sustainable implementation of your digital transition.
Learning by doing
Our principle is simple: we co-create with your people and empower them to lead the implementation themselves—because change is constant, and mastering change capabilities is vital to guide your organization through it. Meanwhile all supporting communication and training products are developed, key users get their instructions and will use these to inform and instruct the various user groups.
Need help to ensure lasting user adoption from your digital transition?
Join us and turn IT change projects into real business success. We help you move beyond delivery by ensuring users embrace new systems with confidence—driving higher adoption, faster ROI, and sustainable results.
What you will get
Adoption that goes beyond go-live
Data-driven adoption requirements
Lasting business value from IT investments
Contact usWhy trust BePresent?
With 25+ years of ITSM and change expertise, we know how to make adoption work. From awareness campaigns to training and continuous improvement, we help organizations secure higher adoption, faster ROI, and long-term impact. Have a look at our client cases.
How do we ensure adoption of IT initiatives?
Through active involvement, clear communication, and early feedback, we help users embrace new systems with confidence. Supported by adoption dashboards and continuous insights, every step of the journey is guided towards stronger adoption and measurable business results.
What sets us apart?
We focus on user adoption as the true driver of IT success. With our proven MOC4IT® approach, we turn resistance into engagement and projects into lasting value. By teaching you how to apply our best practices, you’ll be able to manage future changes independently.