For Groningen Seaports, BePresent supports the setup of a professional IT governance organization. We work on core processes with a shared roadmap, guide the TOPdesk implementation, and support the rollout of new workplaces. We also advise IT management and facilitate team-building sessions. Our motto applies here too: show, do together, let go. Together we build a future-proof IT organization, ready to thrive in a dynamic port environment.

For the CIO office, we organized communication with the social service divisions as well as internal communication within the IT leadership team. Over two years, we facilitated four offsite sessions to shape new plans — with the highlight being the transition to an agile way of working. Using the ABC of ICT simulation game, we strengthened the working relationship between IT and the business.

The SMILE project at equensWorldline focused on rolling out ITSM processes and tools in the Netherlands, Germany, and Italy. BePresent managed project communication before, during, and after the rollout. This included developing communication materials in three languages and advising local implementation teams.

 

For the test management company EntrD, we guided the development of commercial web content. Thanks to our subject-matter expertise, the website was launched in a short time.

 

For SNN, BePresent carried out an interim project management assignment for the launch of two subsidy schemes. Following our practical motto — show, do together, let go — we worked with SNN colleagues on key project management principles, from impact analysis to setting up a project management office. This gave the organization stronger control in the complex landscape of government bodies and better preparation for the eventual rollout of the schemes.

 

At AkzoNobel, we managed the adoption of a global IT Service Management implementation, including the rollout of ServiceNow and underlying ITIL processes. We developed communication and training materials in eight languages and deployed them together with a team of local champions. The implementation was completed on time and within budget.

 

We helped ING’s Team Ultra promote its data masking solution to internal development teams. We started with a mission workshop to define the shared team objective. This was followed by the creation of promotional materials, customer workshops, and an intranet service for controlled data masking requests.

 

Menzis’ IT organization implemented ITIL processes in ServiceNow, impacting around 400 users across three regions. These users needed preparation, training, and aftercare. BePresent managed the project communication and organizational embedding at multiple levels.

 

Commissioned by the IT leadership, BePresent developed a campaign to give the relationship with the hospital’s user organization a positive boost. We resolved several critical issues, mainly by improving communication and expectation management from the IT department.

 

We advised Loyall ICT in writing their strategic growth plan, applying our marketing expertise within the ICT sector. Within just a few weeks, a convincing plan was ready and approved by shareholders. During the development process, the first improvements were already realized.

 

Around the multi-annual e-Customs change program, we managed the change communication. The main goal was to secure major changes in customs processes and information flows, both within Customs and among transporters in the Netherlands. Our role was crucial in (crisis) communication when schedules slipped.

 

For ING’s Service Delivery Program, BePresent managed the rollout of a universal CMDB for 2,000 employees across 8 divisions. This included developing and executing the implementation plan, as well as communication and training to ensure users were informed and trained on time.

 

For ITSM specialist Paphos Group — later Quint and now Eraneos — we successfully managed the Management of Change (MoC) aspect in several IT Service Management implementations. Using our proven MOC4IT approach, we took charge of communication, user adoption, and training — delivered on time and within budget!

 

At ING, we played an active role in the Agile Scrum team that developed a new integrated test environment to be used across the bank. Our contribution included a communication strategy, communication products, promotional activities, and employee support during the rollout. Working fully agile with the scrum team, we co-created all communication materials, and our sprint demos stood out thanks to impactful, engaging communication.