Discover where solving Digital Friction creates substantial business value
All-in-one Friction Dashboard
for 6 key Digital Experience areas
Traditional dashboards focus on uptime and cost savings, but often miss how IT is experienced in daily work. Hidden digital friction leads to lost productivity, higher support demand and declining trust — quietly reducing the value of IT investments.
Our Digital Friction Compass™ makes this visible across six experience dimensions where people, process and technology meet. It shows where experience breaks down, what it costs, and where targeted improvements deliver measurable impact.
The frictions are translated into financial impact using our Friction Value Calculator — displaying the money to be saved when reducing these frictions and improving flows. This helps IT and business teams focus on actions with the highest investment returns.
Want to see our ready-to-use, fully interactive DEX dashboard working? Request a demo.
Digital Workplace – Detect bottlenecks early, increase productivity, and improve the overall employee experience.
IT Service Desk – Drive higher satisfaction with faster first-time-right resolution and fewer repeat contacts.
IT Self-Service Portal – Deliver better content, higher adoption, reduce service desk pressure, empower employees with more autonomy.
Key Business Applications – Escalate faster, strengthen IT–business collaboration, and create direct contributions to business value.
Key IT Projects – Spot resistance early, measure project success through experience, and achieve higher adoption rates.
Intranet Portal – Improve ease of use, information findability, relevance, and timeliness to better support daily work.
Custom Dashboard Items
Your Digital Experience dashboard is never static. It can easily be expanded with your own XLA metrics, tailored to the needs of your organization. The real strength, however, is that the XLA framework is already built in, giving you a proven methodology to measure what truly matters. And with ROX, you don’t just track experience — you connect it directly to business value.
Every organization is unique, but no one should have to start from scratch. Our dashboard combines ready-to-use insights with the flexibility to grow, adapt, and align with your strategy. That means less time setting up metrics, and more time creating tangible improvements in user happiness, productivity, and results.
Use our Digital Friction Compass™ — or experience it first
Discover where digital friction slows your organization down and where removing it creates real business value. The Digital Friction Compass™ reveals where workflows break down, what it costs, and which improvements deliver the greatest impact.
See it in action or start using it to prioritize the initiatives that improve flow, strengthen user experience, and maximize business return. Request a demo or get started today.
What you will get
Clear insights in where digital friction occurs in your organization
Insights to link investment to value
Higher satisfaction, productivity,
and business outcomes
Why BePresent?
With over 25 years of expertise in UI design, ITSM and user adoption, we translate digital friction into tangible business outcomes. Using data-driven insights and proven methods, we deliver practical IT improvements across industries — creating happier users, stronger engagement and measurable business impact.
How do we improve your Digital EXperience?
Through sentiment analysis, adoption services and, where relevant, XLAs, we improve digital experience by turning user feedback into actionable insight that directly connects to business value. Our insight-rich dashboard and ROX calculator enable organizations to make informed investment decisions that lead to happier users and stronger business impact.
What sets us apart?
We put people first, then technology. Instead of relying solely on SLAs, we help organizations complement performance metrics with experience-driven insight, designing IT services around what truly supports people in daily work. This makes IT more human, more effective and value-driven — delivering measurable improvements for users and the business.