Since the launch of the official NEN 8038 standard, XLA is no longer a buzzword... Since the introduction of the official NEN 8038 standard, XLA (Experience Level Agreement) is no longer just a buzzword. It has evolved into a professional, measurable method that enables organization... Jan 17, 2026
IT under pressure: why clear communication and reputation are essential Many IT departments today are under enormous pressure. They are expected to deliver faster, more, and better IT services — all at lower cost. These sky-high expectations often leave CIOs in a weak pos... Dec 22, 2025
The CIO as the ARCHITECT of EXPERIENCE Being a CIO is like top-level sport. You’re in the middle of a whirlwind of shifting demands, digitalization pressure, and sky-high expectations. Customers — formerly known as colleagues — want fast, ... Nov 24, 2025
Why XLAs make the difference in modern IT service delivery “Everything works fine, but it just doesn’t feel right.” A common remark from end users when the IT department meets its SLAs, yet the workplace is still frustrated. Reports show green, but the experi... Oct 24, 2025